Terms & Conditions
Customer Care
Pawful is an online store dedicated to bringing UK dog and cat owners quality, affordable pet essentials - from everyday accessories to home comforts your pets will love.
Have a question about an order, a product, or anything else? Our team is happy to help. Reach us anytime through our Contact page, or email pawfulpaws@outlook.com, and we'll get back to you as soon as we can.
Privacy & Safety
At Pawful, we respect your privacy. We only collect the personal information needed to process your order and provide good service - your name, delivery address, email, and phone number - and we never sell your data to third parties.
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Payments are processed securely through Stripe and PayPal; we do not store your card details on our servers. We use your email to send order confirmations and shipping updates, and only for marketing if you've opted in (you can unsubscribe at any time). For any privacy questions or to request your data be deleted, contact us via our Contact page or at pawfulpaws@outlook.com.
Wholesale Inquiries
We're a small, growing pet supplies store and don't currently offer wholesale or trade accounts. If you're a retailer interested in stocking Pawful products in the future, we'd still love to hear from you - get in touch via our Contact page or email pawfulpaws@outlook.com and we'll let you know if this becomes available.
Payment Methods
- Credit / Debit Cards
- PayPal